MyVisitVisa, a trading name of SS Visa and Travel Group Pty Ltd (ABN 65 679 999 243, "we", "us", or "our"), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our visa and travel document services ("Services") or visit myvisitvisa.com.
Information We Collect
We may collect the following types of information when you use our Services:
Personal Information
Full name, date of birth, passport details, nationality, contact information, address, email, phone number, travel documents, and any other details required for your visa or travel‑document application.
Sensitive Information
Identification records, employment details, financial information, and health‑related information, only where necessary for specific visa or travel‑document applications.
Automated & Technical Data
IP address, browser type, device information, operating system, pages visited, time spent on the site, and other website usage data collected through cookies and tracking technologies.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Use Your Information
We use your information for the following purposes:
- To process, prepare, and submit your visa or travel‑document applications.
- To communicate with you about your application status, updates, reminders, and customer support.
- To administer payments and manage billing for our Services.
- To improve our website, platform, and overall customer experience.
- To comply with applicable Australian and foreign laws, tax, and regulatory requirements.
Disclosure of Your Information
We may share your information only when necessary, including:
- With embassies, consulates, and other relevant government authorities to process your visa or travel‑document application.
- With trusted third‑party service providers such as courier companies, IT and cloud‑hosting providers, and customer‑support platforms, who process data on our behalf under strict confidentiality obligations.
- With Stripe, our payment‑processing provider, for the purpose of securely processing credit/debit card payments and related financial transactions. Stripe's handling of your data is governed by its own privacy and security policies.
- With regulators, law‑enforcement agencies, or other authorities where required by law, regulation, court order, or authorised investigation.
We take reasonable steps to ensure that any third party handling your information does so in a manner consistent with applicable privacy laws.
International Data Transfers
Your information may be transferred, stored, or processed overseas, including:
- To foreign embassies, consulates, or government authorities as part of your visa application.
- To secure overseas cloud servers or IT service providers located in other countries.
- To Stripe and its global infrastructure, where card‑processing systems are hosted.
Where information is transferred overseas, we take reasonable steps to ensure an appropriate level of protection is in place, including using reputable service providers such as Stripe and contractual safeguards where appropriate.
Your Privacy Rights
Subject to certain exceptions, you have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or outdated information.
- Delete your account at any time from your account settings. Deletion takes effect immediately and cannot be reversed. We erase your name, contact details and address, your saved traveller profiles, and every passport scan, photograph and document you have uploaded - including those attached to applications you have already submitted. The only exception is Australian visa applications, where the law requires us to keep the record for seven (7) years; see Data Security & Retention.
- Ask us to delete personal information without closing your account, by contacting us at support@myvisitvisa.com. We will respond within a reasonable time, subject to legal and regulatory requirements.
- Opt out of direct marketing communications by contacting us at support@myvisitvisa.com.
Data Security & Retention
We take reasonable steps to protect your personal information against unauthorised access, misuse, interference, loss, or destruction. These measures include:
Secure Storage
Encrypted storage environments for all personal data.
Access Controls
Staff training and role-based access restrictions.
Secure Payments
Stripe handles all card transactions with PCI compliance.
Retention periods:
- Passport details and uploaded documents: deleted automatically once your visa is granted. This includes passport numbers and expiry dates, date of birth, passport scans, photographs, supporting documents and the answers you gave on your application form. We do not keep them for the life of the record and cannot retrieve them for you afterwards.
- Australian visa applications: seven (7) years, as required by Australian record‑keeping obligations for immigration assistance. For these applications only, we retain the full record - including identity documents and application answers - for that period, and we cannot delete it earlier, even if you close your account.
- Application records: up to seven (7) years, in line with common record‑keeping practices for travel‑related services. Once a visa is granted these hold your name, contact details and the service you purchased - but none of the identity documents or application answers above.
- Payment and financial records: as required under Australian tax and accounting laws (typically up to five years).
Automatic data minimisation
We do not keep identity documents for longer than we need them. Once your visa is granted, your passport details, uploaded documents and application answers are permanently deleted from our systems and our document storage - automatically, and without you having to ask. Your name, contact details and purchase record remain so that we can support you and meet our record‑keeping obligations. If you delete your account, everything that identifies you is erased immediately, and only anonymised application and payment records remain. Australian visa applications are the sole exception: the law requires us to keep those records for seven (7) years, so they are not deleted at grant and are not erased when you close your account.
Children's Privacy
Our Services are not directed at children under 16 years of age. We do not knowingly collect personal information from children without the involvement of a parent or legal guardian. If an application involves a child, it must be completed by a parent or legal guardian on their behalf.
If you believe that we have inadvertently collected information from a child under 16, please contact us immediately so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or changes in applicable laws. Any updates will be posted on myvisitvisa.com with the revised "Last Updated" date. We encourage you to review this page periodically.