Parties and Agreement
These Terms and Conditions ("Terms") govern the relationship between:
- You ("Customer", "Applicant", or "User"), and
- MyVisitVisa, a trading name of SS Visa and Travel Group Pty Ltd (ABN 65 679 999 243), operating from Adelaide, South Australia ("MyVisitVisa", "we" or "us").
By using our Services, you agree to these Terms. If you are a consumer under the Australian Consumer Law (ACL), you may have additional statutory rights. If you are a business client, you confirm that you are authorised to bind your organisation.
These Terms, together with our Privacy Policy and any service‑specific terms published on myvisitvisa.com, form the entire agreement between you and us.
Our Services
We provide assistance with:
- Tourist and business visa applications
- Document preparation and submission
- Expedited processing (where available)
- Visa‑related advisory and support services
Order Process
- Submission: Orders may be placed via our website, email, or phone.
- Contract formation: A contract is formed once we send you an Order Confirmation.
- Accuracy: You are responsible for reviewing all details in your application before submission. Errors or omissions may result in delays or rejection of your visa.
Fees & Payments
- Service fees: Our fees are displayed on our website and may be updated from time to time.
- Consular fees: These are set by the issuing authorities and are subject to change without notice.
- Payment methods: We accept payment by credit/debit card, bank transfer, or other approved methods.
- Non‑payment: We reserve the right to withhold documents or services until payment is received in full.
Refund Policy
- If your visa application is refused by the relevant authority, we refund our service fee. The government visa fee is not refundable.
- Otherwise, no refunds are available once an application has been submitted to the relevant authority, whether it is approved or withdrawn.
- If you cancel your order before we submit your application to the relevant authority, a partial refund may be granted at our discretion, less any reasonable administrative costs we have incurred.
See our Refund Policy for details. Nothing in this refund policy limits your rights under the Australian Consumer Law.
Your Responsibilities
You agree to:
- Provide accurate, complete, and truthful information and documents.
- Ensure your passport is valid for at least six (6) months beyond your intended travel date.
- Verify the visa validity, entry/exit dates, and all related travel requirements, including any conditions imposed by the issuing authority.
- Avoid booking non‑refundable travel arrangements until your visa has been granted.
- Notify us immediately of any errors or changes in your application or circumstances.
- Submit any complaints or claims within 60 days of service delivery.
Disclaimers & Limitations
- Visa outcome: We cannot influence, guarantee, or predict visa approval, processing times, or entry to a country.
- Third‑party delays: We are not responsible for delays or disruptions caused by courier services, postal authorities, embassies, consulates, or any other third party, including those caused by strikes, natural disasters, or force majeure events.
- Nature of services: We provide administrative visa‑application assistance only and do not provide legal, immigration, or migration‑law advice. You are responsible for seeking independent legal or migration‑agent advice if required.
Liability
- To the extent permitted by law, our total liability to you in connection with our Services (whether in contract, tort, or otherwise) will be limited to the amount of the service fees you have actually paid to us for the specific order in question.
- This limitation does not apply to any liability that cannot be lawfully excluded or limited under the Australian Consumer Law (for example, for personal injury or death caused by our negligence).
- We are not liable for loss or damage arising from incorrect, incomplete, or misleading information provided by you; denied entry to a country, even if you hold a valid visa; or loss, damage, or delay to documents caused by courier services, postal authorities, or government agencies.
Privacy & Data Security
We comply with the Privacy Act 1988 (Cth). Your personal information is collected and used only for the purpose of processing your visa or travel‑related applications and communicating with you. We may share your information with the relevant embassy, consulate, or other authorities as required to process your application. For more information, please see our Privacy Policy.
General Terms
- Governing law: These Terms are governed by the laws of South Australia. Any disputes arising out of or in connection with these Terms will be subject to the non‑exclusive jurisdiction of the courts of South Australia.
- Amendments: We may update these Terms from time to time. Changes will apply only to new orders and will not affect ongoing applications.
- Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
By using our Services, you acknowledge that you have read and agreed to these Terms and Conditions.